26 - 27 June, 2018 | Australia

Conference Day Two: Wednesday 27th June 2018

9:15 am - 9:45 am Conference Registration and Welcome Coffee

9:45 am - 9:55 am Opening Remarks by IQPC and the Conference Chair

Luke Fleming, Workforce Planning Manager,International Convention Centre, Sydney
img

Luke Fleming

Workforce Planning Manager
International Convention Centre, Sydney

9:55 am - 10:35 am CASE STUDY: Embedding Strategies with QBE Insurance to Effectively Leverage Workforce Data Analytics in order to Capitalise on Business Objectives

Daniel Firman, Workforce Manager,QBE Insurance
Organisations are shaping effective workforce strategies through the use of data analytics. Successful workforce data analytics relies on essentially five components: People, Process, Technology, Data and Governance. With all of these parts interlinked, organisation can analyse their workforce data to make critical much needed decisions that can optimise talent growth and in turn increase business revenue. In this session Daniel will explore:

  • Understanding the challenges of capability and capacity in workforce analytics and strategies to overcome them
  • Analysing how leveraging Big Data can improve employee engagement which can lead to better decision-making
  • Exploring strategies to translate workforce data into action plans in order to increase business return on investments
img

Daniel Firman

Workforce Manager
QBE Insurance

10:35 am - 11:05 am Thought Leadership Session

11:05 am - 11:45 am Realising Effective Retention Strategies to Enhance Employee Engagement

Anu Sharma, Workforce Planning Manager,AMP
With widening talent gaps and changing employee demographics organisations need to address critical areas in their workforce plans. More than 90% of millennials and baby boomers said they are more likely to stay with their organisation if they identify with their needs. As such it is always efficient to retain an employee rather than recruit and train a replacement. This session will explore:

  • Understanding how HR management can create targeted programs to attempt to retain employees and prepare for expected departures by enhancing their training and recruitment campaigns
  • Implementing strategies to encourage your HR team about employee motivation, retention strategies and benchmarking and to effectively evaluate the results to maximise growth
  • How to enable a flexible and agile workforce that retains current talent and optimise growth for future talent in order to achieve your organisations strategic priorities
img

Anu Sharma

Workforce Planning Manager
AMP

11:45 am - 12:15 pm MORNING TEA AND NETWORKING BREAK

This panel discussion will explore the following key areas:

  • How to encourage a workplace culture to promote better engagement from aged workers
  • Understanding how to respond to rapid technological change and align this with different age groups
  • Implementing strategies to forecast the future of workforce planning and ensuring employees are prepared to embrace change within the work environment
  • How to address insecurities associated with our evolving workforce and implementing proactive strategies for a successful transition
img

Annupa Ahi

Strategic Business Program Delivery–Sustainability and Compliance
Woolworths Limited

img

Daniel Firman

Workforce Manager
QBE Insurance

img

Kevin Murphy

Senior Management Strategic Workforce Planning & Reward
RMIT University

img

Utsav Churi

Project Manager
Vodafone

12:55 pm - 1:55 pm NETWORKING LUNCH

1:55 pm - 2:35 pm CASE STUDY: Understanding the Digital Workforce by Embracing a Digital Literacy Plan

Rosalind Tregurtha, Human Resources Director, Fairfax Media
Research indicates that 44% of Australia’s existing workforce is likely to be affected by computerisation and technology over the next 20 years. It is imperative that organisations know how to address this challenge within their workforce and build strategies to proactively respond to changes in the future. In this session Rosalind will explore:

  • Understanding how automation is changing the nature of our workforce and where this positions organisations to prepare for the future
  • Implementing strategies to increase productivity through technology in order to increase employee engagement and capability
  • How to adapt your current organisation to a ‘digital organisation’ in order to maximise business growth and efficiency
img

Rosalind Tregurtha

Human Resources Director
Fairfax Media

2:35 pm - 3:15 pm CASE STUDY: Understanding How Vodafone is Creating Digital Agility within their Workforce

Utsav Churi, Project Manager,Vodafone
Recent research indicates that by 2025 millennials will account for 76% of the global workforce and currently 49% of Vodafone employees are already millennials. Enabling new digital skills and experiences with different parts of the workforce can assist in boosting digital agility. In this session Utsav will explore:

  • Ensuring business improvement through re-alignment of workforce plans to increase digital agility
  • Exploring strategies to involve senior management and how their input can increase better investment opportunities
  • Analysing how Vodafone is working towards creating a digital workforce environment and how they have overcome their challenges
img

Utsav Churi

Project Manager
Vodafone

3:15 pm - 3:45 pm AFTERNOON TEA AND NETWORKING BREAK

3:45 pm - 4:25 pm CASE STUDY: Implementing a Holistic Approach Towards Workforce Planning Using Data and Analytics with Bendigo and Adelaide Bank

Jayshween Kumar, Senior Workforce Analyst,Bendigo and Adelaide Bank
Data and analytics essentially drives decisions around the current and upcoming workforce planning and management. Having a proper People and HR analytics framework can help support HR programs and workforce strategies in a way that is holistic and successful. This case study looks at how data and analytics have played a part in the transformational workforce planning at Bendigo and Adelaide Bank. In this session Jayshween will examine:

  • Understanding where our current workforce is moving and how to manage the future of our workforce
  • Evaluating the risks of our future contingent workforce and employing strategies to effectively achieve better return on investment
  • Implementing strategies to get the most out of your data by effectively utilises tools and platforms
img

Jayshween Kumar

Senior Workforce Analyst
Bendigo and Adelaide Bank

4:25 pm - 5:05 pm CASE STUDY: International Convention Centre: Understanding How HR Metrics and Workforce Analytics can be Effectively Used to Create Business Opportunities and Growth

Luke Fleming, Workforce Planning Manager,International Convention Centre, Sydney
HR metrics and workforce analysis assists in understanding gap analysis and looks into forecasting futuristic business objectives. Each workforce analysis has a potential on return on investment. A recent survey shows that 36% of HR managers do not have access to analytics that can allow them to have a clear idea of their workforce. It is important to identify which analysis provides senior level management with the information to increase their decision making process and as such increase their business opportunities. In this session Luke will explore:

  • How to focus the development of workforce analytics and HR metrics around the organisations important issues to increase possibility of business growth
  • Exploring the different tools in which HR metrics and workforce analysis can help in strategic decision making processes
  • Understanding how HR metrics efficiency can transition to organisational realignment analysis to enhance workforce analysis systems
img

Luke Fleming

Workforce Planning Manager
International Convention Centre, Sydney

5:05 pm - 5:45 pm CASE STUDY: An Allianz Case Study: Implementing Workforce Planning in Customer Care Centres

Mauricio Valdes, Strategic Workforce Planning,BT Financial Group
In this case study, Mauricio will look into defining strategies to design contact centre workforce plans. He will explore areas to optimise the use of resources in order to build capacity through key call centre metric analysis. As such Mauricio will examine how to develop and manage the delivery of workforce management strategies that will enhance quality and value in workforce management function associated with customer relations.

  • Identifying opportunities within modern practices of workforce planning
  • Defining the forward planning model and workforce planning operational rhythm
  • How to overcome the workforce planning challenges associated with Customer Care Centre
img

Mauricio Valdes

Strategic Workforce Planning
BT Financial Group

5:45 pm - 5:45 pm End of Day Two